How we do IT
The Quadratek Service Desk consolidates all incidents, problems and change requests in one tool enabling our dedicated team to resolve issues using an award-winning IT automation platform that integrates and automates many basic IT tasks. It utilises secure remote access and direct computer management to expedite fault resolution and minimise the impact on your organisation, ensuring effective fault analysis.
With the role of IT changing radically in the years since widely-used IT management methodologies like ITIL were devised, Quadratek has chosen not to be ITIL aligned, but instead to use the more accessible, nimble and flexible GTD (Get Things Done) methodology. Broken down it quite simply means:
We aim to exceed the customers’ expectations by providing accurate fault resolution in a timely manner.
